» Shipment within 24 hrs when our inventory permits. » Quick exchange or refund on returned items upon previous mutual agreement.* » Quick response to customer's questions and compliance. » The return shipping fee is at the expense of the customer. * All claims regarding incomplete orders or manufacturing defects must be made within 10 days of shipping date. Products which have been used, washed or damaged by the user will not be accepted. Please confirm with us before any returns. All returns must be done by regular mail and not private courrier, i.e. UPS, Purolator, Fedex, DHL, Dicom, etc. * No exchange or refund on: videos, dvd, cd-rom, books (except if damaged) - No return on any embroidered items |